Refund policy

RETURNS, EXCHANGES & REFUNDS

Our return policy lasts 30 days. If 30 days have passed since the delivery of your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. After inspection, any items that do not meet these requirements will be returned to you at your expense.

Returned parcels are processed within 7 business days of receipt.

Please contact us via the "Help" button at the bottom of the website before sending your return request.

EXCHANGES

You may exchange your item for another product of the same value. If the requested replacement product is unavailable, we will issue a refund for your order.

Return and exchange shipping costs are the responsibility of the customer. Please send your return to:

WALTEX (SHO)
34 Rue Henri-Joseph Genesse
Red Building B1
1070 Brussels
Belgium

REFUNDS

Refunds will be processed no later than 14 days after we receive the returned products. The refund will be issued to the original payment method used for the purchase.

Refunds cover only the purchase price of the returned item(s) and do not include the original shipping costs or return shipping costs, which remain the customer's responsibility.

Late or Missing Refunds

If you have not yet received your refund, first check your bank account. Then contact your credit card provider, as it may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us via the "Help" button at the bottom of the website.