Terms and Conditions of Sale

1. Preamble

These terms and conditions of sale ("the Terms and Conditions") are entered into between WALTEX SRL, represented by MATARO ADVICE, a limited liability company (SRL) under Belgian law with registered office at 1190 Forest (Belgium), Avenue du Roi 107, registered with the Crossroads Bank for Enterprises under number 0812.335.408 ("the Seller"), and any person wishing to make a purchase via this website (www.houseofsho.be; "the Site") for delivery within the European Union ("the Customer"). By confirming an Order, the Customer declares that they have read and unreservedly accept its terms as well as the entirety of the Terms and Conditions.

2. Application of the Terms and Conditions

The Terms and Conditions are intended to define the contractual relationship between the Seller and the Customer, as well as the conditions applicable to any purchase made through the Site. The Terms and Conditions shall prevail over any other general or specific conditions not expressly agreed to by the Seller. The Seller reserves the right to modify the Terms and Conditions at any time without notice: the applicable conditions shall be those in effect on the date the Customer places the Order.

3. The Products

The products offered are CDs, vinyl records and/or other media presented on the Site, accompanied by a detailed description ("the Products"). These Products are offered subject to availability and as long as they remain visible on the Site. If a Product becomes unavailable after an Order has been placed, the Seller will inform the Customer by email or telephone: the Order will automatically be cancelled and fully refunded to the Customer as soon as possible.

4. Prices

The prices shown on the Site are inclusive of all taxes, excluding processing and shipping fees, which are applied and detailed when the Order is placed. The Seller reserves the right to change its prices at any time: Products are invoiced based on the prices in effect at the time the Order is confirmed, subject to availability.

5. Geographic Area

Online sales of Products through the Site are limited to Customers residing within the customs territory of the European Union, and to deliveries required within that geographic area.

6. Orders & Pre-orders

6.1 A Customer wishing to purchase a Product online via the Site must follow the online ordering process, which includes an identification phase, a phase for verifying and confirming the chosen Products and services, a payment phase under the applicable conditions, and a phase confirming the order and payment ("the Order"). Confirmation of the Order constitutes acceptance of the Terms and Conditions, acknowledgment of having full knowledge of them, and a waiver of any right to rely on the Customer's own purchase conditions or any other conditions. All data provided, together with the recorded confirmation, shall serve as proof of the transaction. The Seller will send an email confirming the recorded Order, which shall constitute acceptance of the Order.

6.2 Certain Products are available on the Site for pre-order. If the Customer places a pre-order, the Customer must also pay for the Product in advance. The Customer may cancel their pre-order at any time and receive a full refund of pre-order payments before the Product ships. Pre-order payments do not guarantee availability of the Product but represent an offer by the Customer to purchase the Product once it is generally released for sale. The Seller has the right to decline the Customer's offer. The Customer's offer will only be accepted once the pre-ordered Product has been paid for and shipped.

6.3 If available Products and pre-order Products are purchased by the Customer in the same Order, the Products will be shipped together, and therefore only once the pre-order Products are in stock.

7. Payment

Payment is due at the time the Order is placed. Online payments are processed through a secure system so that no third party can access the data transmitted. Charges are only processed at the time the Order is shipped.

8. Delivery

Deliveries are made to the address indicated on the Order form, within the specified geographic limits. Any complaint relating to damage occurring during transport must be submitted as a substantiated claim, a copy of which must be sent to the Seller within three days of receipt of the delivery. Delivery times are given for guidance only and include processing, routing and shipping. The Customer has the right to cancel if the delay exceeds 14 days, with a refund of the Products made upon receipt of the complete returned Order in its original condition. The Seller shall not be held liable for failure to fulfil its obligations under the contractual relationship with the Customer where this is due to force majeure (strike, fire, flood, etc.). Delivery costs are borne by the Customer.

9. Risk and Title

Risk in the Products transfers at the time of delivery. Title to the Products shall only transfer to the Customer once the Seller has received full payment of all amounts owed for the Products, including delivery costs.

10. Right of Withdrawal

Non-professional Customers have a 14-day withdrawal period from the date of delivery of their order to return the Products to the Seller (return shipping costs at their own expense) for exchange or refund, without penalty. Returns must be made in their complete original condition (packaging, accessories) so that they can be resold as new, and must be accompanied by a copy of the purchase invoice. This right does not apply to Products that are immediately reproducible and have had their seal broken, nor to Products customised on request.

Before returning the Product, the Customer must notify the Seller of their intention to exercise the right of withdrawal as follows:

Via the "? help" button at the bottom of the site.

Unless otherwise indicated on the Product's shipping note, all returns must be sent to the following address:

MATARO ADVICE 107 Avenue du Roi B-1190 Forest Belgium

The Seller will refund the amount within 14 days of receiving the Customer's notification, provided the same payment method used by the Customer for the Order is used for the refund.

11. Warranties for Non-Conformity

All delivered Products benefit from the legal warranty against non-conformity for a period of 2 years from the date of delivery. In the event of non-conformity, Products may be returned to the Seller at the Customer's expense, and the Seller will take them back, exchange them, or refund them. The warranty only covers defects or faults arising from normal use of the Products.

All claims, requests for exchange or refund must be made in accordance with the procedures specified, with a substantiated claim and a copy of the invoice, within thirty days of the non-conformity being discovered, and sent to the Seller in the same manner as described in Article 10.

12. Liability

12.1 In the online sales process, the Seller is only bound by an obligation of means (best efforts).

12.2 In the event of force majeure, the Seller cannot be held liable for failure to fulfil its obligations.

12.3 The Seller's liability cannot be engaged for damage resulting from the use of the internet network, such as data loss, intrusion, viruses, service interruption or other unintentional issues, as well as any event classified as force majeure.

12.4 Photographs accompanying the Products are provided for illustrative purposes only and cannot guarantee a perfect match.

12.5 VAT, sales taxes, import duties and other taxes are the Customer's responsibility.

13. Promotions

Unless otherwise stated, Product prices already include any applicable discounts. All offers are limited to available stock. Promotions do not apply retroactively to prior purchases; the same applies to gift cards, gift vouchers, and shipping fees. Offers cannot be combined with one another (including promotions, discounts, codes, promo codes, coupons, etc.). Promotions have no monetary value. An offer may not be sold, transferred, or otherwise exchanged with any third party. Returns or cancellations of all or part of a purchase will result in a refund of the amount paid by the Customer at the time of purchase. No additional amount may be claimed by the Customer. The Seller reserves the right to end or modify any promotion at any time, at its sole discretion. Other restrictions may apply. Offers only apply to shipping destinations authorised on the Site, unless otherwise indicated.

14. Personal Information

Personal information is necessary for managing orders and business relationships. In accordance with the law on data processing, files and freedoms, personal data relating to Customers may be subject to automated processing. Users have a right of access to and correction of data concerning them.

15. Intellectual Property

All elements of the Site remain the exclusive intellectual property of the Seller. Any partial or full reproduction of the Products or of the elements appearing on this Site is prohibited.

16. Severability

The invalidity or unenforceability of any provision of the Terms and Conditions does not affect the validity or enforceability of the other provisions, which remain in full force and effect.

17. Governing Law and Jurisdiction

The Terms and Conditions are governed by Belgian law. Any invalid provision will be replaced by the corresponding legal provision. In the event of a dispute, the French version of the Terms and Conditions shall always serve as the reference text, and the courts of Brussels, Belgium, shall have exclusive jurisdiction.

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Terms of Use

1. Acceptance of the Terms

Welcome to the website www.houseofsho.be ("the Website"). By accessing and using this Website, you agree to comply with and be bound by these terms of use ("the Terms") and all applicable laws and regulations. If you do not agree to these Terms, please do not use this Website.

2. Modification of the Terms

The Website is operated by Mataro Advice SRL (referred to hereafter as "we", "our" and "us"), a Belgian limited liability company with registered office at Avenue du Roi 107, 1190 Forest, Belgium, registered with the Crossroads Bank for Enterprises (Belgium) under company number 0812.335.408. We reserve the right to modify the Terms at any time. Any modification will be posted on this page, and continued use of the Website will constitute acceptance of the new Terms.

3. Use of the Website

You are authorised to use this Website and its content solely for lawful, personal, non-commercial purposes, and in a manner that does not infringe the rights of others or restrict or prevent the use and enjoyment of the Website by other people. Any use of the Website's content without prior written authorisation is strictly prohibited.

4. Website Errors

Information on the Website may contain typographical errors or inaccuracies. We reserve the right to update information we deem necessary at any time and without notice. Please note that such errors may relate to product information, prices and availability. In such cases, we have the right to cancel any order containing pricing errors or inaccuracies.

5. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, videos, and software, is the exclusive property of Mataro Advice SRL or its licensors and is protected by Belgian and international copyright law and other intellectual property rights. Unauthorised use of any material on this Website may constitute a violation of copyright, trademark and other laws.

6. Sale of Products

By purchasing CDs, vinyl records or any other product on this Website, you agree that you are aware of and bound by the "Terms and Conditions (of Sale)" appearing on this Website (including, among other things, terms relating to purchases/payments/shipping and delivery, returns and refunds, etc.). Above all, you agree to provide accurate, complete and current information about yourself.

7. Privacy Policy

Your privacy is important to us. The information you provide is used solely for processing your orders and improving your user experience on the Website. Please refer to the "Privacy Policy" on this Website for more details.

8. Limitation of Liability

To the fullest extent permitted by law, Mataro Advice SRL shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from use of the Website or the purchase of any product. Any liability of Mataro Advice SRL, on whatever legal basis, shall be limited to a total of ten euros (€10).

9. Governing Law and Competent Jurisdiction

The Terms are governed by Belgian law. Any dispute relating to the interpretation or performance of these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

10. Contact

For any questions regarding these Terms, you can contact us via the "? help" button at the bottom of the site.